For the past two years I have been using Mozy online backup and have been recommending it to both friends and family as a way that has been working great to keep a backup of your files online and offsite. Let me be clear from the start that I am still perfectly satisfied with the service that Mozy provides me. There is however one important change to Mozy that makes me say goodbye to their service.
As of recently, they have changed their pricing. I found out about this today through a tweet but have no real grasp of when this change actually happened. Being a customer, I would have thought that I would be one of the first to be informed of this new change (I did check my spam folder too), especially as I have a renewal coming up in just a couple of weeks.
Logging in now to my Mozy account it tells me the following:
Basically, Mozy has gone ahead and switched me off a renewal plan for my next due date (Feb 18) and not notified me of their pricing change. Had I not been aware of the change before logging in and not being a computer geek, I would probably have freaked out a bit over the message above. Further down the page it also tells me that I have a next charge coming up, which makes the top message even more confusing.
The reason why I am giving up Mozy in full is not because of the lack of communication (although that certainly did help). The main reason is their new pricing scheme. These past two years I have been paying $54.95 for unlimited backup. Now, you know as well as I do that nothing is unlimited. However, I have still been able to store the approximately 225GB of files I have uploaded without a hitch.
Today, the $5.99/month plan (which I have, paid annually) is getting capped to 50GB of storage while they are introducing a new plan at 125GB for $9.95 a month. Just getting that new plan would make my backup costs double. Still, the 125GB is not enough storage. I would have to add on additional 20GB of space for $2/month. This would make the yearly cost roughly $240 instead of $55. Quite a big increase.
What am I going to do?
Luckily I know of more companies that have great reputation for online backup that are keeping their unlimited plans for around $55. This at least for the time being, although I foresee a possible change coming up here too.
The first company I am looking at right now is Carbonite which I have heard many good stories about, while the second one I have in mind is Backblaze of which I have also heard good stories.
UPDATE: Last night I did get an email outlining the new pricing. I still think it should have been sent to current customers before changing the website however.